Terms and Conditions

1. Booking and Reservations

All bookings are subject to availability and confirmation. A booking is considered confirmed only after we receive full payment or deposit as required.

2. Payment Terms

Payments can be made via bank transfer, credit card, or other agreed methods. Full payment is required before the commencement of services unless otherwise agreed.

3. Cancellation Policy

Cancellations must be made in writing. Refunds are subject to the following conditions:

• More than 30 days before departure: 90% refund
• 15-30 days before departure: 50% refund
• Less than 15 days before departure: No refund

4. Travel Documents

Clients are responsible for ensuring they have valid passports, visas, and other required travel documents. Skyvo is not liable for denied entry due to improper documentation.

5. Insurance

Travel insurance is highly recommended. Skyvo is not responsible for any losses, injuries, or damages incurred during travel.

6. Changes to Itinerary

Skyvo reserves the right to modify itineraries due to unforeseen circumstances. We will provide suitable alternatives of similar value.

7. Liability

Skyvo acts as an agent for transportation carriers, hotels, and other service providers. We are not liable for their acts or omissions.

8. Privacy Policy

Client information is kept confidential and used only for providing requested services. We do not share personal data with third parties without consent.

9. Force Majeure

Skyvo is not liable for failure to perform obligations due to circumstances beyond our control including natural disasters, political unrest, or pandemics.

10. Governing Law

These terms are governed by the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of Kenyan courts.

Last Updated: January 2025